Oct 23, 2026  
2026-2027 Academic Catalog 
  
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2026-2027 Academic Catalog
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CSV 110 - Introduction to Customer Service

Lecture: 3
Credits: 3

This course introduces the fundamentals of customer service technology. Topics include retail sales, order entry, credit, collection, authorization services, and fraud control. Upon completion, students should be able to exhibit an extensive vocabulary of customer service terminology and be prepared for advanced study in customer service technology.

State Course Code S14181


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