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Oct 23, 2026
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CTS 255 - Advanced Tech Support Functions
Lecture: 2
Lab: 2
Credits: 3
State Prerequisites: Take CTS 155
This course introduces a variety of diagnostic and instructional tools that are used to evaluate the performance of technical support technologies. Topics include technical support management techniques, evaluation, and methods of deployment for technical support technologies. Upon completion, students should be able to determine the best technologies to support and solve more complex technical support problems.
State Course Code S21010
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